Privacy Policy & Cookies Notice

1. Introduction

Scenesaver is committed to safeguarding the privacy of our website visitors and service users. In this policy we explain how we will handle your personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Information about us

This website is owned and operated by Scenesaver Ltd.

We are registered in England and Wales under registration number 12557729 and our registered office is at Summit House, 13 High Street, Wanstead, London E11 2AA.

3. Our contact details

You can contact us:

The Data Controller is Scenesaver Ltd.

4. Changes to the privacy notice and your duty to inform us of changes

This Privacy Policy was created in April 2020; however we keep this policy under review. We will show any updates to it on this webpage.

Please keep us informed if personal data we hold about you changes during your relationship with us.

5. Information we may collect from you

Personal data or personal information means any information about an individual from which that person can be identified.

The personal information we collect includes (a) information you provide to us; and (b) information we automatically collect or generate. We have set out below more details about these types of information:

(a) Information you provide to us: these types of information might include:

  • your name, email address, address or postal code, payment method(s), and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions;
  • information when you choose to provide ratings, taste preferences, account settings, or otherwise provide information to us through our service or elsewhere.

(b) Information we generate or automatically collect: these types of personal information may relate to your device (such as your PC, tablet or other mobile device) your use of our websites and apps, photographs and video recordings made by us or on our behalf and / or your personal preferences, interests or geographic location. Examples of these types of information might include:

  • information about your device, operating system, browser and IP address;
  • unique identifiers associated with your device;
  • details of web pages that you have visited and shows you have watched;
  • how long you spend on certain areas of the website together with the date and time of your visit / usage;

6. How we collect your information

We use different methods to collect your personal data including through direct interaction with you, for example when you:

  1. visit and use our website;
  2. contact us with an enquiry or other feedback;
  3. enter any competition or promotion that we run on this website;
  4. fill in an online questionnaire;
  5. provide payment card details (such as when purchasing products from us);
  6. inform us of your marketing preferences (these should be communicated to us via;
  7. communicate with us via social media, third party apps or similar technologies.

We may also collect your personal data using automated interaction, for example when you browse or use our website we use cookies, and other similar technologies to collect information automatically from one or more of your devices associated with you. Cookies are explained more fully at section 8 below.

7. Information you post on public areas of our website and social media

Information that you post on or through any public areas of the website and on any social media pages that we operate is publicly available information. This means that it is generally accessible to, and may be collected by, others and may be used by them to send you unsolicited messages. We do not have control over if or how other people may use that information therefore you should use caution and ensure not to disclose personal information when using public web areas or social media. We will not be responsible for any postings that you make with personal information in them.

8. Cookies

We use cookies on this website. These allow us to give you the best possible experience on our website.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They can’t harm your computer. If you’d like to read more about cookies, this website contains a lot of useful information that may be of interest:

Why do we use cookies?

We use cookies to distinguish you from other users of our website and to provide increased functionality on this site. This helps us improve your experience of the website(s) and to deliver a better and more personalised service.

We don’t use cookies to collect personal information about you, but we do use encrypted information gathered from them to also:

  1. estimate our audience size and usage pattern; and
  2. recognise you when you return to the website(s).

What cookies do we use?

Here’s a list of the main cookies that may be sent to your device and what we use each cookie for. You can set your browser to reject cookies (see below for more information on how to do this) but some features of our website may not then be available to you.

Cookie Description Duration Type
cookielawinfo-checkbox-necessary This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Necessary”. 1 hour Necessary
akavpau_ppsd This cookie is provided by Paypal. The cookie is used in context with transactions on the website. Functional
_ga This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 2 years Analytics
_gid This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form. 1 day Analytics
_gat This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites. 1 minute Performance
__utma This cookie is set by Google Analytics and is used to distinguish users and sessions. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics. 2 years Performance
__utmc The cookie is set by Google Analytics and is deleted when the user closes the browser. The cookie is not used by ga.js. The cookie is used to enable interoperability with urchin.js which is an older version of Google analytics and used in conjunction with the __utmb cookie to determine new sessions/visits. Performance
__utmz This cookie is set by Google analytics and is used to store the traffic source or campaign through which the visitor reached your site. 5 months Performance
__utmt The cookie is set by Google Analytics and is used to throttle request rate. 10 minutes Performance
__utmb The cookie is set by Google Analytics. The cookie is used to determine new sessions/visits. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics. 30 minutes Performance

To support our website embed video content from third party websites such as YouTube. Pages with this embedded content may present you with cookies from these websites. We do not control the distribution of these cookies and you should check the relevant third party website for more information about these.

9. How we use your personal data

We will only use your personal data when the law allows us to and it is fair for us to do so. Most commonly, we will use your personal data in the following ways:

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; For example, this will be the basis upon which we collect information which is necessary for us to understand our users, to promote our service and to operate effectively.
  • Where we need to perform a contract that we are about to enter into, or have entered into with you;
  • Where we need to comply with a legal or other regulatory obligation;
  • Where you have given us your consent that we do so, for example where you have given your consent to receive email updates or other information from us. Please note, you can withdraw your consent at any time by clicking on the “unsubscribe” link at the bottom of any marketing e-mail we send you.

10. The purposes for which we will use your personal data

We use your personal information to:

  • manage and improve this website so as to ensure that its content is presented in the most effective manner for you and for your computer and/or device;
  • respond to any enquiry or feedback from your and to implement any changes in response to that;
  • allow you to participate in interactive features of the website(s)
  • manage any competitions or promotions that you enter on this website;
  • administer any surveys that you complete on this website;
  • comply with legal obligations and protect against legal claims or liability;
  • send you marketing communications about Scenesaver through channels such as e-mail about our service.
  • target online advertising;
  • authenticate and control access to parts of, or features of, our website;
  • maintain your accounts and manage transactions such as payment card transactions for any service that your order from us, or for the fulfilment of such transactions;
  • diagnose service or technology problems reported by our users or engineers in connection with the use of our website.

Please note that when you contact us, we may keep a copy of the resultant correspondence.

How do we store your personal information?

We will take all steps reasonably necessary to ensure the security of the personal information we collect and store about you. We will use all reasonable endeavours to protect your personal information from unauthorised disclosure and / or access, however unfortunately, the transmission of information via the internet is not completely secure and we have no control over the privacy of any communication while it is in transit to us. Although we will do our best to protect your personal information, we cannot guarantee the security of your information while it is being transmitted to our site. Accordingly, any transmission is at your own risk.

Information you provide to us is stored in secure databases and we will limit access to your personal data to those of our employees and other third parties who have a business need to know. Any payment transactions are encrypted using SSL technology, and payment details are not kept following completion of the transaction. Please keep your password confidential. We will not be liable for any loss or damage where you have not complied with this obligation.

Where we are legally required to do so, we will notify you and any applicable data protection authority or other regulator should there be an actual or suspected personal data breach involving your personal information.

12. How long will you keep my personal data for?

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting obligations that we may have. We will only keep personal data for longer where there is a legal requirement for us to do so. In some circumstances you can ask us to delete your data (see section 15 below for more information).

13 Opting in

Sometimes, we will give you the option to choose whether you would like to receive information from us or not (e.g. by choosing to opt in to receiving emails from us about website updates).

14. Sharing your personal data with others

We do not share your personal information with companies, organisations, or individuals outside of Scenesaver except in the following cases:

We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

Some of the third party data processors used by Us maybe located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

Should Scenesaver become involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

We will share personal information outside of Scenesaver if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation or legal process.

15. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. This includes the right to:

  • request access to your personal data
  • request that inaccurate personal data be corrected
  • request that your personal data be erased
  • object to your personal data being processed or to request processing should be restricted.
  • to withdraw your consent to our processing of your personal information

No fee usually required.

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

We try to respond to all legitimate requests as soon as possible and at least within one month.

If you wish to exercise any of the rights set out above, or you have any concerns about how we process your information, please e-mail us at so that we can investigate and hopefully resolve your concerns.

If we are unable to satisfactorily deal with your concerns then you have the right to lodge a complaint with the appropriate data protection authority.

16. How to unsubscribe or withdraw consent

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

You can also withdraw your consent, change your preferences, or opt out from hearing further from us by e-mailing

April 2020